Billing is managed from Billing in your account settings, powered by Stripe. You can view your current plan, change plans or billing cycle, add or remove seats, download invoices, and cancel.
What each plan includes
| Plan | Reminders | Storage / uploads | Templates | Zapier |
|---|---|---|---|---|
| Easy Start | Email only | 100 GB per seat, 100 MB max file | Up to 10 | Not included |
| Professional | Email + SMS | Unlimited, 1 GB max file | Up to 50 | Included |
| Enterprise | Email + SMS | Unlimited, 1 GB max file | Unlimited | Included |
Professional also unlocks API keys and cloud storage sync. Enterprise adds custom terms — contact support@docevault.com to discuss it.
Seats
docEvault is priced per seat. Add or remove seats at any time; changes are prorated automatically, so you're not charged a full month for a seat you added on the 28th.
Each seat allows one active session at a time, so buy a seat per person rather than sharing.
Billing cycle
You can pay monthly or annually, and annual is cheaper per seat. Switch between them from Billing.
Your trial
New organizations get a 14-day free trial. When it ends you'll need to choose a plan to keep using docEvault.
If a payment fails
Stripe retries a failed payment for several days, and docEvault keeps your access open during that window rather than cutting you off at the first failure. Update your card from Billing and the retry clears it.
Cancelling
Cancel from Billing. If you're cancelling because something isn't working, email support@docevault.com first — most cancellations we hear about turn out to be a setting.