Two separate limits apply: how large any single file can be, and how much you can store overall.
The limits
| Plan | Max single file | Storage |
|---|---|---|
| Easy Start | 100 MB | 100 GB per seat |
| Professional | 1 GB | Unlimited |
| Enterprise | 1 GB | Unlimited |
Storage on Easy Start scales with seats, so a three-seat organization has 300 GB.
When a client's upload is rejected
An upload over the per-file ceiling is rejected. This is the most common reason a contact reports that they cannot upload — see My contact can't upload a file.
On Easy Start, 100 MB is generous for documents but easy to exceed with video, uncompressed phone photos of a long document, or a high-resolution scan. Options:
- Ask them to scan in black and white or at a lower DPI. A text document does not need 600 DPI colour.
- Ask them to split a long document into parts and upload each separately.
- Upgrade to Professional, which raises the ceiling to 1 GB.
Approaching your storage limit
If your usage is consistently hitting a plan limit, docEvault will let you know before anything is throttled. You won't silently lose the ability to accept documents.